MattyT, I thought I was the only one jumping up and down. There are few others I met who were trying last night and had problems logging onto Ingdirect.com.au website too!.

Well will see if I have other options to start with. A bank which is no bricks and mortar should be atleast be answering their calls on time (employ more customer service people) and be polite to their customers so that they feel good.

Thanks for stopping here :).

Do you really have nothing better to do with your time then whinge???. It was a great deal so of course there was going to loads of traffic online. NO OTHER BANK WOULD DREAM OF OFFERING A OPENING DEPOSIT OF $120 - why out shit on a company who is?? I bank with then and they are fantasic, I myself did not recieved a bonus like this when I applied and I am not sour about missing out. QUITE FRANKY TEJAS PATEL YOU SUCK SUCK SUCK.

No worries mate. But read my post again and read about what I am whinging about?

Do you think it was my fault that there systems were not working when I was filling out the forms time and time again? If there systems cannot cope with the traffic flow than they are just wasting public's time who are trying to access their site. I may even say that they are making offers which public cannot have access to. This is the response I got from INGDirect.

"Dear Sir/Madam,

Thank you for your e-mail dated 10th May 2005.

We would like to apologise for the poor service that you have experienced and we appreciate your bringing this matter to our attention.

We understand a number of customers experienced difficulties getting access to the site and ING DIRECT apologises for it being busy. But ING DIRECT can confirm a large number of people were successful during the period. If you did not apply via the ING DIRECT online ads before 11pm last night, you will not be eligible to receive a bonus deposit.

For further information please call our Direct Associates 24 hours a day, 7 days a week on 133 464 or + 612 9028 4077 (if you are overseas).

Regards,

ING DIRECT "

YOU ARE WHINGING COZ A WEBSITE WAS CONJESTED, GET OVER IT FOR GODS SAKE, ARE YOU REALLY THAT DESPERATE FOR $123???
FAIR ENOUGH YOU FEEL THAT THEY SPOKE RUDELY TO YOU ON THE PHONE...MAYBE THEY WERE JUST MATCHING YOUR TONE???????

Maybe think about it like this:

If another bank was giving away tangable cash at a branch and the line was too long, would you bitch as much? or would you expect a wider street to queue on/ wider doors to walk through/ a bigger branch to fit into???

let apply some common sence here...

Mate when you go about doing a marketing campaign, you have to ready and plan for the kind of response you are going to get for it. If you are doing a marketing campaign where you can only accomodate 10 people in your branch office, than I would not do that campaign to 100000 people and not especially on the Internet!

My point is the customers who got knocked back from their site will have a negative impact in their minds. Apart from many other reasons one major reason being those people lost what could be a prospective $123 in their accounts. Remember bank is doing all this business to get more customers and not just giving away the money. So IMHO they should be prepared for it in advance.

How would you feel if I put an open invitation for lunch at my place and 1000 people show up when I know that my house can only adjust 10 people in it! Am I creating more good relation with 990 people who got knocked back? Now the people who got knocked back were obviously hurt and will think twice before even coming to my house again even when I am not offering the food.

So again, what was INGDirect's campaign about? Having more customers to sign up? Were they successful, not quite.

I had the same problem with the website, i called them on the weekend and they politely told me over the phone that I would be able to log back onto the site and reprint the form and that I would still get the $123 bonus. Maybe if you spent less time complaining you would have been smart enough to find this out for yourself.
If you have your pin and the client number you too should be able to print off your application and then stop bitching.

Mark, I am a step ahead here mate. I have already done that and that is only possible if your details are already there in their system. How can you log into their system if you don't have a account no.?

You dont need an account number to log in mate, just your pin number which you chose your self and a customer number, if you didn't wirte down your client number they can give it to you.My wife didn't write her customer number down and the ING staff took all her details and are calling her back.
You dont really seem to know what you are talking about Tejas, your just flying off the deep end for no reason

Mark, mate I meant customer number/client no. when I meant account no.. I know if I have'nt written the no. up the customer support can check it out for you ( I am into IT systems). Your wife was nearly successful with her application and that is why her details are there on ING Direct's database. My wife was not even able to start her application along with other people and I am flying up and down for them.

Now to be fair to this story, I did get a call from INGDirect the other day saying that they were sorry for what has happened and they will send me the details so I can open the account with them. Fortunately they were able to track my details on their system as I was midway completing my application.

I hate ING as well. They have my money kidnapped and won't let me retrieve it. They seem to have forgotten it's MY money. Don't do business with ING direct. They are crooks.

I have found another great ING sucks story! All I want is my Jan 08 statement and the latest they give is December 07. Call up, try to attain a statement and they cannot do that. It's needed documentation for a refinance! Any other bank you can get a statement printed out even if it's only for a half month! 2 hours wasted on the phone trying to retrieve a statement from 2 months ago...
Save your money somewhere else!

Their customer service impossible to work with. Three weeks to move money to the originating account is ridiculous.

You have to experience it to believe it. I can't get an assistance even with the simplest things.

You will never get any assistance and there is no incentive to resolve your problem. The provide their first name and a line of crap. Then they hang up on you and move on to the next luck sap who can't get to his money.

If your thinking of starting an account with ING, give them a call first and I'll bet they will not provide their full name and direct line.

While I am at it, can someone explain how they can accept deposits but don't realize there are "issues" until you try to take money out?

Yes, moron, they totally planned that on purpose. Lets teasingly wave this offer, but make sure our web server cant handle it! Anyways most webservers get congested from huge spikes in traffic so DEAL WITH IT. Trust me they probably arent enjoying it either. Also most customers service people will be rude to you if you are rude to them so maybe dont be such an asshole on the phone eh? People get mad when they cant take advantage of a limited offer and feel "robbed". WTF. Pathetic.

Dear ING Direct,

I am writing you today to tell you about the awful experience I have had as your customer, in the hopes that you will re-examine your policies and hopefully not cause another person the problems which you are now causing me.

I recently became a customer of yours through your acquisition of NetBank. Before you purchased NetBank, I was their happy customer for about two years, with never a problem or issue with my account.

When my accounts were transferred over to ING Direct, I assumed I would get the same level of service and treatment that I had been receiving from Netbank. Unfortunately, the debaucle that I have been treated to the last few days proved my assumption totally incorrect.

Apparently, you decided to close my checking account out from under me, and freeze my ATM card, without ever giving me warning. Normally this kind of treatment is reserved for people who are fraudulent customers - people who write bad checks or attempt some other form of subterfuge. I found out you did so because of a failed automatic withdrawal out of my account, the third over my account's lifetime.

With every other bank I've ever been with, this usually results in some time of financial penalty, with the auto-withdrawal reattempted a day or two later. Apparently your policy is different - after some number of failed attempts, you automatically and without warning lock your customer out of their account and then initiate an account close-out process that leaves your customer with no way to get to their funds.

In my case, I am now unable to get to my money, while you go through your account close-out process. Apparently you are waiting for certain authorized transactions to complete, and will not let me get to any of my money while those transactions are finalized on my account, which could take anywhere from days to up to a month if the individual merchant is slow in finalizing transactions.

So:

You have closed my checking account because of a policy which does not take my individual situation into account at all - a temporary lack of funds in an account which is usually well funded (I had real, personal, legitimate issues as to why that money was not in my account when it needed to be, but apparently your policies make no room for that).

Not only that, but you are now holding my money hostage for an undetermined amount of time until someone which I have no control over decides to finalize a transaction I initiated days ago.

You could release my funds minus whatever the amount is for those pending authorizations, but you are unwilling to do that.

You could release part of my money, but won't do that either.

Or, you could have not frozen my account out in the first place. Everybody experiences temporary cash flow problems at one point or another. Your policy of closing out accounts because of a failed autowithdrawal is ridiculous and painfully penalizes people, who then have to scramble for other funds while you sit on their money until you're good and ready to release it.

So now, I wait - with no way to get to my money, twenty bucks in my pocket, and looming expenses ahead, while you take your time releasing MY money.

Some people make it a point to tell others about a great company; I'm going to make it a point to tell everyone I know (and quite a few people I don't) about how lousy ING Direct is.

I'm going to tell them all about how you froze my account while I was on a business trip and I could not eat a proper meal for two days because I couldn't get to my cash - all because of your awful policies.

I'm also going to tell them all about how you guys wouldn't give me back my money when I needed it and how you're now essentially holding my money hostage.

I'm going to do my Sunday best to tell everybody I know to avoid your institution like the plague. In fact, I'm starting out by posting this letter on my new website, http://www.ingdirect-sucks.com, and then sending this letter to every single one of my myspace friends.

Thank you again for the worst banking experience I have ever had in my life. You can be sure I'll be telling all of my friends about you and how you treated me.

Sincerely,
Sebastian Schepis
May 8th, 2007

haha... I was googling ing direct 'sucks' to see if they had anything bad about them. If the fact that they didn't let you get a free $123 means they suck, then I guess I'm not too worried. I thought this was going to say that they somehow stole your money.
In all honesty you probably just had a bad day.

LoL @ Nick, I was doin the same thing when I came across this. I would definitely have to agree with "Just another unhappy ING customer. [Visitor]" when he said 3 weeks to get his money transferred. I'm on my 4th day and still no sign of the money. Pathetic.

I'm 50/50 on this ING Direct situation.

Look into iGoBanking (online version of Flushing Saving Bank or FSB). They have better rate of return than ING right now. Perhaps their web portal will perform better as well. I currently use ING (USA) and have for years without issue. The only trouble I'm currently having is accessing the Savings Account site through my work PC over IE6 vs. home using Firefox. At home the site opens and navigation is fine. At work, I can visit the corp. home page but that is it. I work at a bank fyi. Banks are business and they exist to make money and have all the problems that come along with that. Such is the world in which we live.

ING DIRECT blows ass, they just randomly closed my checking and savings with no notice. I had to call them to find out what was wrong with my account and they said sorry your shit our of luck it is closing tomorrow and theres nothing you can do about it. SO GO SUCK A DICK, I opened an acct elsewhere with a better rate even.

As an ING Direct new customer, I like to know what ING stands for?

Tkyou

i just tried to open an account with them and they refused because i was unable to verify details read from my credit report. fine, i told them to forget about the whole thing.

now they have gone ahead and withdrawn the initial deposit from my checking account, days later, and wont let me access them. they say it will take up to 60 days to close out the account and return the funds.

this is not a bank, this is some sort of strange scam.

ING = International Netherlands Group.

Pretty much the opposite of a scam, actually one of the strongest banks in the world... just happens to have only been in the US since 2000.

ING does suck. In fact I have never had a more lousy experience with any bank in my life. Not only that I've never had a worse experience with any online business in my life either. I would highly suggest that everyone stay as far away from this extremely poor excuse for a business as possible. I had a fraudulent charge reoccur on my ing account. I reported it numerous times. I emailed, called, begged them to stop payments. They did absolutely NOTHING to help me. NOTHING. Their customer service people were complete morons. Reciting form letter bullshit to me over and over again and blaming me. I finally reported them to the Federal Reserve and the Better Business Bureau. Still they haven't reversed the charges and still they charge me. Do not open an account with this lousy bank.....EVER. YOU WILL EVENTUALLY LOSE YOUR MONEY!

ING DIRECT in Canada is now better. Ripping clients off by lowering rates for no reason

My sister and grandmothers account was closed yesterday. It was a joint account and my sister was calling to check the status of an incoming deposit of over 60,000. They said they did not believe she was who she claimed to be and there was nothing she could do about it. Latisha/Lateesha from some department was very rude and told her that any incoming deposit would be rejected and to call her bank and inform them. the deposit was due to hit midnight (june 19th, 2009). I had to put my sister on my account and also ad my grandmother in the morning. she has to get on a flight to come here (ny-Al). they only did it to inconvenience us at the last minute but reading your comments-I am so happy it happened now and not after their big policies (200,000) were deposited (fathers life insurance). they probably would have held that money. The lady (La-whoever) also said that they could NEVER bank with ING again. They are ignorant at ING. My sister and grandmother will just be sent out the check tomorrow and walk it into the bank. My Bank! I told them to bank there any damn way. But ING is reeediculous and I thank GOD that it happened now instead after that money was deposited. She probably would have found each and every rep she and grandma dealt with and did the unthinkable to them.

I just signed up for a new account. ING asked me permissions to send all the disclosures electronically. I said yes, hoping that even if they sign me up for an electronic statements, I will always have the option to switch it back. Guess what, they did sign me up for electronic statements and the only way I can switch it back to paper statements is by mailing in a letter (no fax option) and it will take time to process. Two reps (one of them had a name Chris) I talked to were extremely rude and said this is how we do business take it or not. Asked me why I wanted paper statements, I said "I do not trust you guys enough yet to do everything electronic" and the rep said, "we been in business a very very long time." I said "Yes nine years in US--I do not consider long leave alone very very long time." Then he hung up the phone on me. ING SUCKS.

I totally agree
I was only with them for like 1 week and they shut down my account do to "too many transaction"
I signed up for a checking account.
I dont understand.
As long as i have money inside why am i not allowed to make paymentS?
As far as anything goes.
ING SUCKS.
DON'T USE THEM
END OF DISCUSSION.

ugh

ING REALLY SUCK.

I renewed my mortgage in April with a variable rate for 5 years at 3.05%. They are now posting a rate of 2.45%. I called them to ask why my VARIABLE rate wasn't the same.
Can you belive this reply?

"Because renewed your mortgage when the rate was prime plus 0.8%, now it is only prime + 0.2%.
So I lose? I replied.
Yes you lose.

Man they SUCK bigtime. I am off to another bank.

I like ING. Absolutely no problems.

The ppl here who are bitching against ing are fucktards!!! I love ing, They are making me FUCKING RICH G!!!!!

I have been an ING direct customer for 2 years. I have a small account anywhere from 600-800 dollars once in a while I will transfer a few hundred dollars to my main checking acct. I recently tried to log in online to check out my acct and possibly transfer funds. I went through a series of security questions and was denied access to my acct. I called up a cust servive rep and told him of the problem, he told me I would have to wait for a new pin in the mail. I received my new pin in about 7 bussiness days. I tried to access my act again and was denied again. I called again and explained my frustration with ING direct, the service rep told me perhaps if I am that unhappy with ING direct I should do my banking elsewhere. I was floored and worte to the custome complaint dept. I was told it was an isolated incident and that is not typical of an ING rep. I still can notb access my act online and I am not being told why ??? I have around 600 dollars in my act, it is very frusytrating being told you can not have access to your own act ???

ING Sucks!

I was trying to help out my parents who have dementia and ING closed their account because they dont allow anyone to help others even though I am their Power of Attorney. They did this is such an manner that it totally stress them out beyond belief. I emailed the president and he stands by the way this was handled. Stupidity starts at the top and ING.